Exchanges & Returns

We truly want all of our customers to have a great experience with our products. Please don't hesitate to reach out if you're experiencing any issues or unsatisfied with our goods.

Exchanges 

We offer free exchanges, including free shipping (USA), within 30 days from the date you receive your products.

Please send us an email with your name, order number, and reason for your exchange at info@jibydogcrew.comWe will email you a prepaid return shipping label and a return packing slip.

Once we receive your return, we will send you your exchange products free of charge, including free shipping for US customers.

  • To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
  • Products that include a custom engraved dog tag can be exchanged for a different size/color.
  • Please do not include customized dog tags with the return package.
  • Exchanges must be requested within 30 days of package receipt.

Returns

We offer a 30-day money back guarantee from the date you received your products.

Please send us an email with your name, order number, and reason for return at info@jibydogcrew.com. We will email you a prepaid return shipping label and a return packing slip.

Once we receive your return, we will process a full refund, not including original shipping charges. (Please note, orders that received free shipping will have the cost for return shipping deducted from the refund.)

  • To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
  • Products that include a custom engraved dog tag cannot be refunded but can be exchanged for a different size/color.
  • Returns must be requested within 30 days of package receipt.
  • Your refund will be applied to the original method of payment.

If you are having any issues with our products, please contact us at info@jibydogcrew.com and we will gladly help you out!