Exchanges & Returns


Exchanges 

If you’d like to exchange a product, please send us an email with your name, order number, and reason for your exchange at info@jibydogcrew.comWe will email you a prepaid return shipping label and a return packing slip.

Once we receive your return, we will send you your exchange products free of charge, including free shipping for US customers.

  • To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
  • Products that include a custom engraved dog tag can be exchanged for a different size/color.
  • Please do not include customized dog tags with the return package.
  • Exchanges must be requested within 30 days of package receipt.

Returns

We offer a 30-day money back guarantee from the date you received your products.

Send us an email with your name, order number, and reason for return at info@jibydogcrew.com. We will email you a prepaid return shipping label and a return packing slip.

Once we receive your return, we will process a full refund, not including original shipping charges. (Please note, orders that received free shipping will have the cost for return shipping deducted from the refund.)

  • To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
  • Products that include a custom engraved dog tag cannot be refunded but can be exchanged for a different size/color.
  • Returns must be requested within 30 days of package receipt.
  • Your refund will be applied to the original method of payment.

If you are having any issues with our products, please contact us at info@jibydogcrew.com and we will gladly help you out!